To place an order on our website, simply browse our product selection, add the items you want to purchase to your cart, and proceed to checkout. You will be asked to provide your shipping information and payment details.
How do I track my order?
Once your order has been shipped, you will receive a tracking number and a link to track your package. You can also log into your account on our website to track your order status.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Shop Pay, Apple Pay, Google Pay, and Paypal.
Do you offer any promotions or discounts?
Yes, we can offer promotions and discounts throughout the year if the opportunity arises. You can sign up for our email list to stay informed about our latest deals.
How do I return or exchange an item?
For return or refund requests, please email us at info@petzienmilo.com with your order number. For more information, please refer to the Return and Refund Policy.
How can I contact customer support if I have a question or issue?
You can contact our customer support team by email at info@petzienmilo.com. We'll respond within 2 business days.
Can I cancel or change an order once it has been placed?
Yes, you can cancel or change an order as long as it has not yet been processed and shipped. Please contact our customer support team as soon as possible to make any changes to your order.
Products
What types of pet products do you offer?
We aim to offer a wide range of pet products including toys, grooming supplies, bedding, and more for dogs, cats, birds, fish, and other small animals.
Do you offer any warranties on your products?
Some of our products are covered by a manufacturer's warranty. Please refer to the product description or contact our customer support team for more information.
How do I know if an item is in stock?
Most items on our website have an "In Stock" or "Out of Stock" status displayed. If an item is out of stock, you can sign up to be notified when it becomes available.
Shipping
How long does it take to ship?
We process orders as soon as possible, usually within 1–3 business days (Monday–Friday, excluding holidays) of receiving the order.
Orders shipped to major Canadian cities are normally delivered within 2–7 business days after dispatch.
Orders shipped to remote or rural areas are normally delivered within 7–14 business days after dispatch.
Do you offer free shipping?
Yes, free standard shipping is available on all orders over $50 CAD before taxes and discounts.
Do you offer international shipping?
We currently only offer domestic shipping within Canada.
Privacy
What is your privacy policy?
Our Privacy Policy outlines how we collect, use, and protect your personal information. We take your privacy seriously and comply with all applicable privacy laws. Check our Privacy Policy for more information.
