FAQs

1) What types of pet products do you offer?

We aim to offer a wide range of pet products including toys, grooming supplies, bedding, and more for dogs, cats, birds, fish, and other small animals.

2) How can I place an order on your website?

To place an order on our website, simply browse our product selection, add the items you want to purchase to your cart, and proceed to checkout. You will be asked to provide your shipping information and payment details.

3) How long does it take to ship?

We process orders as soon as possible, usually within 1-3 days of receiving the order for 80% orders, 4-8 days for 15% orders, and over 8 days for 5% orders (Due to the pandemic, lack of stock, customs inspection, etc.).

Note that shipping is around 5-10 days (around 15-20 days in rare cases)

4) How do I track my order?

Once your order has been shipped, you will receive a tracking number and a link to track your package. You can also log into your account on our website to track your order status.

5) What payment methods do you accept?

 We accept Visa, Mastercard, American Express, Discover, Diners Club, Interac, Shop Pay, Apple Pay, Google Pay.

6) Do you offer any promotions or discounts?

Yes, we can offer promotions and discounts throughout the year if the opportunity arises. You can sign up for our email list to stay informed about our latest deals.

7) How do I return or exchange an item?

You cannot return or exchange an item. You keep the item. To get a refund, please read the refund policy. 

8) Do you offer free shipping?

Yes. Shipping costs are USD $0.00.

9) What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. We take your privacy seriously and comply with all applicable privacy laws. Check our privacy policy for more information.

10) How can I contact customer support if I have a question or issue?

You can contact our customer support team by email at info@petzienmilo.com. We'll respond within 2 business days.

11) Do you offer any warranties on your products?

Some of our products are covered by a manufacturer's warranty. Please refer to the product description or contact our customer support team for more information.

12) Can I cancel or change an order once it has been placed?

Yes, you can cancel or change an order as long as it has not yet been processed and shipped. Please contact our customer support team as soon as possible to make any changes to your order.

13) Do you offer international shipping?

Yes, we offer shipping to select countries (USA only). Delivery times may vary based on your location.

14)  How do I know if an item is in stock?

Most items on our website have an "In Stock" or "Out of Stock" status displayed. If an item is out of stock, you can sign up to be notified when it becomes available.

15) What if my question is not listed in the FAQs?

Don't hesitate to contact us at info@petzienmilo.com