Return and Refund Policy
Effective Date: 2024-04-16
Thank you for shopping with Petzie & Milo. We strive to provide you with the best products and services. If you are not entirely satisfied with your purchase, we're here to help. Please read our return and refund policy below.
Returns
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Eligibility: You have 30 days from the date you receive your order to request a return. To be eligible for a return, your item must be in the original packaging, unused, and in the same condition that you received it.
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Non-Returnable Items: Certain items are non-returnable, including but not limited to perishable goods such as pet food, opened or used grooming products, and items that have been personalized or customized.
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Return Process: To request a return, please contact our customer service team at info@petzienmilo.com. Provide your order number and the reason for the return. We will guide you through the return process.
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Return Shipping: We offer free return shipping on all eligible returns.
Refunds
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Refund Process: Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method within 5-10 business days.
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Partial Refunds: In some cases, we may issue a partial refund for items not in their original condition, items that are damaged, or items missing parts for reasons not due to our error.
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Non-Refundable Items: Items purchased on sale or as part of a clearance are non-refundable.
Exchanges
- Exchanges: If you need to exchange an item, please contact us at info@petzienmilo.com to arrange an exchange, if possible.
Cancellation Policy
- Order Cancellation: You may request an order cancellation within 24 hours of placing the order. Once an order has been shipped, it cannot be canceled, and you must follow the return process.
Contact Us
If you have any questions or concerns about our return and refund policy, please contact us at:
- Email: info@petzienmilo.com