• Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  
• During peak periods or high order volumes, processing may take up to 5 business days.
  
• You will receive an email confirmation once your order has been shipped.
  
• If we encounter any issues with your order, we will contact you via email or phone as soon as possible

• We currently ship to addresses within Canada only.
• We do not offer international shipping at this time.

• Free Standard Shipping is available on all orders over $50 CAD (before taxes and discounts).
  
• For orders under $50 CAD, shipping rates are calculated at checkout based on your delivery address.
  
• Expedited options may be available at an additional cost and will be displayed at checkout.
  

Delivery times vary depending on location and carrier. Typical timelines are:

• Major Canadian cities: 2–7 business days after dispatch.

• Remote or rural areas: 7–14 business days after dispatch.
  

Delivery times are estimates only and are not guaranteed. Actual delivery time may vary due to various factors, such as weather, customs, or carrier performance

• We use a variety of shipping methods and carriers.
• We will choose the shipping method and carrier that we believe is best suited for your shipment, based on factors such as delivery time, cost, and reliability.

• A tracking number will be provided by email once your order has shipped.
  
• You can track your shipment through the carrier’s website.
  
• If you do not receive tracking details within 5 business days of placing your order, please contact us at info@petzienmilo.com.

• Delivery will be made to the shipping address specified during checkout
• Some shipments may require a signature upon delivery, depending on the shipping method, destination, and value of the shipment
• Please ensure that someone is available at your delivery address as a signature may be requested upon delivery. If an authorized person is not able to sign for your delivery the driver will leave a card and the delivery will be returned to the nearest collection center for you to collect.

• Risk of loss transfers to you once the package is handed over to the shipping carrier.
• We are not responsible for delays caused by carriers, weather conditions, or other circumstances beyond our control.

• If your order arrives damaged, please contact us within 7 days of delivery with photos of the product and packaging.
  
• If your package is lost in transit, we will work with the carrier to investigate. Refunds or replacements will be offered at our discretion.

• We recommend that you inspect your shipment upon receipt, and report any damages, shortages, or errors to us within 72 hours
• If the shipment is damaged, please refuse the shipment and contact us immediately
• If the shipment is accepted, you agree to release us from any liability for damages, losses, or claims related to the shipment
  

• You may cancel or change your shipment at any time before it is processed & shipped, by contacting us at info@petzienmilo.com
• Orders cannot be changed or canceled once they have been processed and shipped.
• If you need to update your shipping address, please contact us immediately after placing your order. We cannot guarantee address changes once an order is in fulfillment.