We accept eligible return requests within 30 days of delivery.

To start a return request, please contact us at info@petzienmilo.com with your order number and reason for return.

To be eligible for a return:

• The item must be unused and in its original condition
• The item must be returned with original packaging
• Proof of purchase is required

For hygiene and quality reasons, products showing signs of use, pet hair, odors, damage, or wear may not qualify for a return.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

Approved refunds are issued to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider or bank.

Shipping costs paid for return shipments are non-refundable.

We currently offer exchanges only for damaged, defective, or incorrect items.

If a replacement item is unavailable, a refund may be issued instead.

If your order arrives damaged or incorrect, please contact us within 7 days of delivery at info@petzienmilo.com.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review the situation and work toward an appropriate solution.

Orders may be cancelled within 24 hours of purchase.

Once an order has been processed or shipped, it can no longer be cancelled and must follow the return process.