Shipping policy

Last updated: May 25, 2026

This Shipping Policy outlines important information regarding order processing, shipping, delivery, and order support for purchases made through Petzie & Milo.

If you have any questions about your order or shipping experience, feel free to contact us at info@petzienmilo.com.

Order Processing:

  • Orders are typically processed within 1–3 business days.
  • During busy periods, processing may take slightly longer.
  • You will receive a shipping confirmation email once your order has been dispatched.

Shipping Destinations:

  • We currently ship across Canada only.
  • International shipping is not available at this time.

Shipping Rates & Free Shipping:

  • We currently offer free shipping on all orders within Canada.
  • Any available expedited shipping options will be shown at checkout.

Delivery Estimates:

Estimated delivery times: 

  • For Canada: 8 - 14 business days

Delivery times are estimates and may vary depending on carrier conditions and seasonal demand.

Tracking & Notifications:

  • A tracking number will be sent by email once your order ships.
  • You can use the tracking link provided to monitor delivery progress.
  • If you have not received tracking information after several business days, please contact us.

Damaged or Lost Packages:

If your order arrives damaged or appears lost in transit:

  • Contact us as soon as possible
  • Include your order number and photos if applicable

We will review the situation and work toward an appropriate solution.

Cancelling or Changing Orders:

  • Orders may be modified or cancelled before they are processed and shipped.
  • Once an order has shipped, changes or cancellations may no longer be possible.
  • Please contact us quickly if you need assistance with your order.