Terms of service

Last Updated: June 6, 2026

Welcome to Petzie & Milo.

These Terms of Service govern your use of our website and the purchase of products through our online store. By accessing our website or placing an order, you agree to be bound by these Terms.

If you do not agree with these Terms, please do not use our website or services.

 

USE OF OUR WEBSITE

Our website and services are intended for personal, non-commercial use only.

You agree not to:

  • Use the website for any unlawful purpose;

  • Interfere with the operation or security of the website;

  • Attempt to gain unauthorized access to our systems;

  • Use automated tools such as bots, scrapers, or data-mining software to access our content;

  • Copy, reproduce, or exploit any part of the website without our written permission.

PRODUCTS AND ORDERS

We strive to provide accurate product descriptions, images, and information. However, we do not guarantee that all content is completely accurate, current, or error-free.

We reserve the right to:

  • Refuse or cancel any order;

  • Limit quantities purchased;

  • Correct pricing or product information errors;

  • Modify or discontinue products at any time without prior notice.

All orders are subject to product availability.

PRICING AND PAYMENT

All prices displayed on our website are in Canadian Dollars (CAD) unless otherwise stated.

By placing an order, you agree to provide accurate billing and payment information.

We reserve the right to cancel orders suspected of fraud, abuse, or unauthorized activity.

Applicable taxes will be calculated at checkout where required by law.

SHIPPING AND DELIVERY

Shipping information, delivery estimates, and related policies are available in our Shipping Policy.

While we make every effort to deliver orders within estimated timeframes, delivery dates are not guaranteed and may be affected by factors beyond our control.

Tracking information will be provided when available.

RETURNS AND REFUNDS

Our Returns & Refund Policy outlines eligibility requirements, return procedures, exchanges, and refunds.

By placing an order, you acknowledge and agree to the terms outlined in our Returns & Refund Policy.

INTELLECTUAL PROPERTY

All content on this website, including but not limited to:

  • Text

  • Product descriptions

  • Logos

  • Graphics

  • Images

  • Website design

is the property of Petzie & Milo or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

LIMITATION OF LIABILITY

To the maximum extent permitted by law, Petzie & Milo shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of the website;

  • Purchase or use of products;

  • Service interruptions;

  • Website errors or inaccuracies.

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

THIRD-PARTY SERVICES

Our website may contain links to third-party websites, payment processors, or service providers.

We are not responsible for the content, policies, or practices of any third-party services.

CHANGES TO THESE TERMS

We reserve the right to update or modify these Terms of Service at any time.

Changes become effective immediately upon posting on this website.

Continued use of the website following any updates constitutes acceptance of the revised Terms.

GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of Canada and the Province of Quebec.

CONTACT INFORMATION

If you have any questions regarding these Terms of Service, please contact us:

Email: info@petzienmilo.com

Petzie & Milo
Canada